For a company working with industrial projects, it is always challenging to maintain the right personnel capacity. If the capacity is too small, there’s a risk that business will be lost or that personnel will become overloaded with work. On the other hand, if there’s a slump in the order volume, cost effectiveness comes into play and staff reductions are likely to occur. Outsourcing to a reliable partner is therefore a cost-efficient way to handle both risk and capacity.

Our experience, your benefit

Citec has more than 15 years of experience in handling over 20 outsourcing cases of various sizes. The largest ones consist of more than 100 employees transferred to Citec. Here is a list of the some key references:

• 2017 Outotec – announces planned outsourcing of its engineering operations in Germany
• 2014 Cargotec – engineering operations in India
• 2013 Metso Power – document control function
• 2012 ESAB – technical documentation department
• 2005 Wärtsilä Service – engine documentation service
• 2005 Transtech – engineering and product design
• 2003 Wärtsilä – power plant engineering
• 2002 ABB ­– technical documentation
• 2000 Nokia Networks ­– technical documentation

We have a documented outsourcing process, which is constantly reviewed and updated in accordance with each new case.

“Usually there are no exclusive outsourcing agreements; all continuing co-operation is built upon trust. You need to be able to work strategically in order to develop co-operation together” Citec’s Senior Advisor Martin Strand says.

“The trend today is for companies to concentrate on their core competence even more than before. This is where Citec steps in with our cost-efficiency, flexibility and competence”, Strand tells.

Reorganise your operations

In industrial companies, outsourcing is often done to reduce costs. Citec has studied the reasons for outsourcing among the customers who have outsourced their operations to Citec. On the engineering services side, a common reason is handling personnel capacity and risk management. For customers seeking technical information services, the main reason is to strengthen a function that is not part of the company’s core business competence. However, Citec provides the core competence as an solid expert in information services. For the employees, being outsourced often means joining a company that sees their work as the company’s core competence. Citec strategically invests in competence and career development for the outsourced personnel.

Citec has an extensive KPI system to follow common and agreed targets with the customers, allowing a transparent and efficient working relationship.